Can’t find what you need navigating the software?
Do you want to ask us something that you can’t find an answer to in our Help Center?
Read this short article to discover all the ways you can contact us.
Available channels to contact us
Choose one of the following methods to get in touch with us:
access the chat placed at the bottom right in the software
send us an email to: customer.support@cryptobooks.tax
How to proceed using the chat
login into CryptoBooks and click on the chat icon at the bottom right
click on Send us a message
select the language in which you would like to receive support
proceed by choosing a topic
continue navigating the available options
the initial interaction will be with AI tools
then click on Chat with us
finally type your message in the box
if the AI tools won't solve your issue ask to speak to a human
our customer suppoort team will get back as soon as possible
Customer support working hours
CryptoBooks support is active Monday to Friday
9am - 1pm and 2pm - 6pm
support is inactive on weekends and public holidays
Expected response time
Our support team will reply as soon as possible depending on the amount of requests to manage.
In any case we guarantee a reply within 24 hours.